Depending on the type of item you have purchased, delivery will be completed by UPS.
After UPS takes charge of your order, this will be delivered to the address you have specified.
With UPS, your order is delivered to you in person from Monday to Saturday between 9 a.m. and 12 p.m. If you are absent or if it is not possible to deliver your parcel (nobody at home), the UPS delivery person will leave a non-delivery notice including a telephone number to call to arrange a new delivery date. You have 15 days for the delivery to be made. After this deadline, your parcel will automatically be returned to us.
Your order will be prepared and dispatched:
✓ The same working day for all requests received before 12:00 (midday)*
✓ The next working day for all requests received after 12:00 (midday)*
To see delivery times by country, please click here
*Except for in exceptional cases outside our control
When you make a purchase on our website, the whole payment phase is undertaken between you and our Payment Service Provider (PSP), Paypal.
During the payment phase, you temporarily leave our site and go to the secure Paypal site. You card details are not stored by us.
On the secure payment page, Paypal will need the following information:
✓ Your card number (16 figures)
✓ The expiry date
✓ The security number on the back of your card
You do not need a Paypal account to purchase.
The e-commerce site is managed by the Pan American Sports Organization based in Mexico City, Mexico.
If the item you received does not meet your expectations, you have the possibility of returning it to us. However, in the case of Games experiences, there is a strict no return policy.
For all further inquiries, please visit our official website for contact details for our main offices: https://www.panamsports.org/contact/